Add dedicated Support Page#439
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Pull request overview
Adds a new dedicated /support documentation page and wires it into the docs UI so users have a single, discoverable place to route themselves to the right help channel.
Changes:
- Introduces
docs/support/index.mdxwith support channel cards and a routing table. - Registers a new
supportSidebarand adds asupportentry to the secondary navbar configuration. - Surfaces Support entry points in the primary navbar (icon) and doc footer (internal link).
Reviewed changes
Copilot reviewed 6 out of 6 changed files in this pull request and generated 1 comment.
Show a summary per file
| File | Description |
|---|---|
docs/support/index.mdx |
New Support landing page content (channels + guidance). |
sidebars.js |
Adds a dedicated supportSidebar pointing at the new page. |
secondaryNavbar.js |
Adds a Support section to the secondary navbar options. |
docusaurus.config.js |
Adds a Support icon link in the primary navbar. |
src/css/custom.scss |
Styles for the new navbar icon and icon-link padding. |
src/theme/DocItem/Footer/Footer.js |
Updates footer to point users to /support under “Get help”. |
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| { | ||
| html: `<i class="fa fa-headset supportNavIcon" title="Support" aria-hidden="true"></i>`, | ||
| to: "/support", | ||
| position: "right", | ||
| className: "navbarIconLink", | ||
| }, |
- Route open-source surfaces (docs feedback include, database landing page, navigation modal) to the /support hub instead of the portal - Standardize the portal URL on support.weaviate.io - Constrain the navigation modal height so it scrolls on short screens - Move the modal support card into "Need help?" and drop the duplicate from additional resources - Replace the navbar headset icon with a labeled Support button - Trim duplicated portal instructions on the support page and hide its one-item sidebar - Link the forum support category instead of prefilled new-topic URLs - Keep Forum as a second link under "Get help" in the footer Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
- Remove Events & Workshops from the navigation modal - Move Contributor guide from additional resources to "Need help?" - Replace the "Edit this page" footer link with a Documentation Feedback link that opens the same prefilled GitHub issue as the feedback widget - Drop the Documentation Feedback card from the page-bottom support includes now that every page links it in the footer Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
- Drop the Academy icon button from the main navbar (still reachable via the navigation modal) along with its now-unused styles - Tighten modal header padding, title size, body padding, and section gaps so the modal fits without scrolling on most screens Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
- The free cluster limit is per user, not per organization - Cloud FAQ "contact support" links now go to the Support page Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
g-despot
approved these changes
Jun 11, 2026
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What
Adds a dedicated Support page at
/supportand makes it the hub for getting help, with every support entry point in the docs routed to the right channel.Why
There was no single place that explains how to get help with Weaviate. Support info was scattered:
support@weaviate.iowas buried inline in a few Cloud pages, the forum was the only channel in the footer, and support plans live on the website. Users often land in "Contact Us" on the main site even when they need actual support. A dedicated page tells each user which channel fits their situation, and routing open-source surfaces through it avoids nudging open-source users into support tickets.Changes
New Support page (
docs/support/index.mdx)displayed_sidebar: null)Routing: hub for open source, portal for Cloud
/support: the page-bottom "Questions and feedback" include, the Database landing page, the navigation modal, and the Cloud FAQsupport.weaviate.ioeverywhere (was mixed withconsole.weaviate.cloud/supportandmailto:)forum.weaviate.io/c/support) instead of prefilled new-topic URLsNavbar
Navigation modal
max-height: 85vhwith a scrolling body so it fits small screensDoc page footer
/support) and Forum linksMisc
static/prompts/*Testing
yarn build/yarn build-devyarn validate-links-dev/support🤖 Generated with Claude Code